Account & Registration
Registration page and fill in the form with your name, email, mobile number, and password. Verify the OTP sent to your mobile and your account will be active right away. The whole process takes just 2–3 minutes.
To register, you'll need:
- Full Name (as per National ID)
- Active Mobile Number
- A valid email address
- Strong Password
- Date of Birth (must be 18 or older)
Each person may only open one account. Opening multiple accounts Prohibited and may result in permanent account closure. This policy is strictly enforced to prevent bonus abuse.
First, check your spam or junk folder. If it's not there, log in and use the "Resend Email" option. If you still haven't received it within 5 minutes, contact us at support@bitville.app.
If your account has been temporarily suspended, email us at support@bitville.app or reach out via live chat. This is usually due to identity verification or security reasons and is resolved quickly.
Deposits & Payments
Bitville supports the most popular payment methods in Bangladesh:
- Mobile Banking: Mobile Pay, Nagad, Rocket
-
Bank Transfer: Selected Bank Account
- Crypto: USDT, Bitcoin (on selected methods)
To learn more
Financial Transactions View page.
The minimum deposit at Bitville is just ৳500. With mobile banking methods, your balance is typically updated within minutes. Large deposits may be eligible for special benefits.
Deposits via Mobile Pay, Nagad, and Rocket typically 1–5 minutes to complete. Bank transfers may take between 30 minutes and 2 hours. If more than 1 hour has passed, please contact support with your transaction slip.
Bitville does not charge any fees on deposits. However, your payment provider (such as Mobile Pay) may apply their own transaction fees. Check your mobile banking app for details.
Withdrawals & Cashouts
Log in and go to the "Withdrawal" or "Cashout" menu. Select your amount and payment method, then submit your request. For verified accounts, funds typically arrive within 15–30 minutes. First-time withdrawals may require identity verification.
Minimum Withdrawal Amount
৳300. However, any winnings from bonuses are subject to the applicable wagering requirements before withdrawal. For more details
Financial Transactions View page.
Common reasons for a rejected withdrawal include: unverified account, incomplete bonus wagering requirements, or incorrect payment details. Check your dashboard for the reason and contact support if needed.
Bonuses & Promotions
Register and make your first deposit. A bonus of up to 100% of your first deposit will be added automatically. If you have a promo code at the time of registration, enter it to claim your bonus.
A wagering requirement is the number of times you must bet your bonus amount before you can withdraw it. For example, a ৳100 bonus with a 10x wagering requirement means you need to place ৳1,000 in bets. Requirements may vary by bonus.
Log in daily and make a qualifying deposit to receive a reload bonus. The bonus amount and percentage may change each day. Check today's offer under the "Promotions" tab on your dashboard.
Voucher Code
Voucher page available on. Enter the code in the designated field during deposit or registration. Make sure to use it before it expires.
Sports Betting & Games
Bitville offers betting on more than 30 sports. The most popular include:
- Cricket (IPL, BPL, International)
- Football (Premier League, La Liga, World Cup)
- Tennis, Badminton, Kabaddi
- ESports & Virtual Sports
Learn more
Sports Betting View page.
Yes, live betting is fully available at Bitville. Place bets in real time as the match unfolds, with live scores and statistics visible directly within the betting interface.
Once a bet is confirmed, it generally cannot be cancelled. However, in some cases you can use the "Cash Out" feature to partially or fully settle your bet before the match ends. This feature may not be available for all matches.
Jackpot page and choose your preferred game. You can start playing as long as you have sufficient balance in your account. New jackpot games are added daily and prize amounts vary.
Security & Identity Verification
KYC (Know Your Customer) is the identity verification process. You'll need to submit a copy of your National ID or passport. It's mandatory for fraud prevention, anti-money laundering compliance, and the security of your account. KYC must be completed before large withdrawals.
Go to the "Security" option in your account settings and enable 2FA. You can set it up via OTP sent to your mobile number or by using the Google Authenticator app. Keeping 2FA enabled significantly improves your account security.
Change your password immediately and notify us at support@bitville.app. Our security team will investigate and take the necessary steps. If you'd like your account temporarily locked, let support know.
Responsible Gaming
Yes, at Bitville you can set your own daily, weekly, and monthly deposit and betting limits. You'll find these options under the "Responsible Gaming" section in your account settings. For more details
Responsible Gaming View page.
Yes, you can temporarily suspend your account for a set period using the "Self-Exclusion" or "Break" option. This can range from 7 days up to 6 months. You can also contact the support team and they'll assist you.
Bitville FAQ — More Important Information
Bitville is one of Bangladesh's most trusted online gaming platforms. This Bitville FAQ page is designed to help you find quick answers whenever you need them. We maintain full transparency at every stage — from registration through to withdrawal.
Our Bitville FAQ covers the most frequently asked questions. Payment methods, bonus terms, KYC verification, Sports Betting rules — everything is explained in plain language. New players often have questions about the welcome bonus and wagering requirements, so those topics get special attention.
Security is our top priority at Bitville. Through SSL encryption, two-factor authentication, and a thorough KYC process, we ensure your account and funds are fully protected. If you notice any suspicious activity, please contact us immediately.
Responsible gaming is a core principle at Bitville. We believe gaming should be a source of entertainment, not addiction. That's why we offer tools like betting limits, self-exclusion breaks, and access to professional support. This Bitville FAQ includes a dedicated section on responsible gaming.
In the Sports Betting section, you can bet on cricket, football, tennis, and more than 30 other sports. With live betting, you get real-time odds as the match unfolds so you can make informed decisions on the go. The Bitville FAQ covers all common betting questions to help both new and experienced users.
If you can't find the answer you're looking for in this Bitville FAQ, reach out to us via 24/7 live chat or email. Our support team is always here to help.