Legal Document

Bitville Terms & Conditions — Complete Guide

This document outlines all terms and policies governing use of the Bitville platform. Please read it carefully before using our services.

Last Updated: January 2026
Important

Key Terms at a Glance

Six things to keep in mind before reading the full details

🔞
Age Restriction — 18+
The minimum age to register and place bets on Bitville is 18. Withdrawals may be placed on hold until age verification is complete. Providing false information may result in account termination.
👤
One Person — One Account
Each individual may hold only one Bitville account. Creating multiple accounts may result in all accounts being closed and any remaining balances being forfeited.
💳
Use Your Own Payment Method
All deposits and withdrawals must be made using a Mobile Pay or Nagad account registered in your own name. Using another person's payment method may result in the transaction being cancelled.
🎁
Follow Bonus Terms
All bonuses come with wagering requirements. Withdrawals are not permitted until the required bet amount has been completed after receiving a bonus. Failure to comply with the terms will result in the bonus being forfeited.
⚖️
Fair Play Policy
Exploiting software bugs or technical glitches for unfair advantage is strictly prohibited. Bitville reserves the right to void such bets and place the account under investigation.
🔒
Account Security Is Your Responsibility
Keeping your login credentials and password secure is your responsibility. Bitville will not be held liable if your account is accessed by a third party. If you notice any suspicious activity, contact support immediately.

Important Notice: By registering on or using the Bitville platform, you are deemed to have read and accepted these Terms and Conditions in full. If you do not agree with these terms, please do not use the platform.

1 General Terms & Applicability

These Terms & Conditions form a legally binding agreement between the Bitville platform ("Bitville", "we", "us") and the user ("you", "member"). Bitville is an internationally licensed online gaming service provider.

These Terms & Conditions apply to all services provided through Bitville's website, mobile application, and any other digital channels. By accessing the platform, creating an account, or using any of our services, you automatically agree to be bound by these terms.

Bitville reserves the right to modify or update these Terms & Conditions at any time. Continued use of the platform following any changes will be considered acceptance of the updated terms. For significant changes, users will be notified via email or an in-platform notification.

2 Account Registration & Eligibility

To open an account on Bitville, you must meet the following eligibility requirements:

  • You must be at least 18 years of age.
  • All information provided at registration must be truthful, accurate, and up to date.
  • Each person may operate one account only.
  • Registration is not permitted from countries or regions where online betting is prohibited by law.
  • Bitville employees and their immediate family members are not permitted to participate as regular members.

After registration, Bitville may initiate an identity verification (KYC) process at any time. This may require a copy of your national ID, passport, or driving licence. Bitville reserves the right to temporarily hold withdrawals until KYC is completed.

Please Note: Providing false information at registration will result in immediate account termination and possible forfeiture of the balance. If your details change, please update them through Support.

3 Deposit & Withdrawal Policy

Bitville currently supports deposits and withdrawals via Mobile Pay and Nagad. All transactions are processed in Bangladeshi Taka (BDT).

Transaction Type Minimum Amount Maximum Amount Processing Time
Deposit (Mobile Pay) ৳ 500 ৳ 50,000 / day Instant
Deposit (Cash) ৳ 500 ৳ 50,000 / day Instant
Withdrawal (Mobile Pay) ৳ 300 ৳ 20,000 / day 5–10 minutes
Withdrawal (Nagad) ৳ 300 ৳ 20,000 / day 5–10 minutes

To make a withdrawal, deposited funds must be wagered at least once. Direct withdrawals without placing any bets are not permitted. Bitville may delay payments on suspicious transactions pending additional verification.

All withdrawals will be sent to the same payment method used for the deposit. Requests to withdraw via a different method may be considered in special circumstances, at the sole discretion of management.

4 Betting Rules & Conditions

Bitville offers Sports Betting, live betting, casino, and virtual games. While each section has its own specific rules, the following general betting conditions apply across all categories:

  • Bet Confirmation: Once a bet is confirmed, it cannot be changed or cancelled, unless the event itself is cancelled.
  • Event Cancellation: If an event is cancelled or abandoned, the stake for that bet will be refunded.
  • Odds Changes: If the odds change before your bet is confirmed, the new odds will apply.
  • Technical Issues: Bitville will not be liable for any bets lost due to server errors or internet connectivity issues.
  • Unusual Bets: Bitville reserves the right to investigate any unusual or suspicious bets and cancel them if necessary.
  • Maximum Win Limit: A maximum win limit per single bet may apply, which varies by game and market.

For live betting, if an internet connection is lost, the data recorded on Bitville's servers will be considered final.

5 Bonuses & Promotions

Bitville offers a range of bonuses and promotional offers. These are subject to specific terms and conditions and may be modified or withdrawn at any time.

  • Welcome Bonus: A bonus is offered to new members on their first deposit. To claim it, a specified wagering requirement (typically 10x–30x) must be met.
  • Reload Bonus: Existing members may receive weekly or monthly reload bonuses, activated on specific days or after depositing a set amount.
  • Cashback: Some promotions offer a cashback on a portion of your losing bets.
  • Referral Bonus: Referring a friend may earn both parties a bonus, provided the referred person is a genuinely new member.

Bonus Abuse is Prohibited: Attempting to collect bonuses through multiple accounts or false information will result in all accounts being closed and all balances forfeited. The same action will be taken if bonus-driven betting patterns are detected.

6 Prohibited Activities

The following activities are strictly prohibited on the Bitville platform and will result in immediate action upon detection:

  • Operating multiple accounts or using another person's account.
  • Placing bets using automated bots or software.
  • Betting on match-fixing or based on insider information.
  • Using the platform for money laundering or processing illegal funds.
  • Attempting to harass, defraud, or harm other users.
  • Identifying or exploiting security vulnerabilities on the platform.
  • Operating an account under someone else's identity or committing identity fraud.

If such activity is detected, Bitville will investigate and notify the relevant authorities if necessary. Suspicious transactions are monitored through automated systems.

7 Account Suspension & Closure

Bitville reserves the right to temporarily suspend or permanently close an account under the following circumstances:

  • Breaching any provision of these Terms and Conditions.
  • If the required documents for KYC verification are not provided.
  • If an account has been inactive for an extended period (over 12 months).
  • If evidence of fraudulent or deceptive activity is found.
  • If a user submits a self-exclusion request.

An email notice is generally sent before an account is closed. However, in cases of fraud, immediate termination may occur. If there is a valid balance, users will be given the opportunity to withdraw before closure, unless the account is under investigation.

8 Limitation of Liability

Bitville is committed to delivering the highest standard of service. However, Bitville will not be held liable in the following circumstances:

  • If a bet is lost or missed due to an internet connection disruption.
  • If a transaction is delayed due to issues with a third-party payment gateway.
  • In the event of temporary service disruption caused by unexpected technical issues.
  • If a user shares their login credentials with a third party and suffers losses as a result.

Bitville may compensate for direct losses (such as bets affected by technical errors), but liability for indirect or consequential losses is limited. Each complaint is assessed on a case-by-case basis.

9 Privacy & Data Protection

Bitville takes the privacy and protection of user data seriously. Any information we collect is used solely for service operations, security purposes, and compliance with legal obligations.

Your information will never be sold to third parties. However, Bitville may be required to share certain details in response to lawful requests from legal authorities or to prevent fraud. For our full privacy policy, Privacy Policy View the page.

10 Changes to Terms & Contact

Bitville reserves the right to update these Terms & Conditions at any time. When changes are made, the revised version will be published on the website along with an updated "Last Updated" date. For significant changes, a notification will be sent to the registered email address.

For any questions or complaints regarding these Terms & Conditions, please reach out to our support team:

  • Email: support@bitville.app
  • Live Chat: Log in to the platform and chat with us directly
  • Hours: 24 hours, 7 days a week

Any dispute arising from this agreement will first be referred to Bitville's internal dispute resolution process. If unresolved internally, the matter may be settled through the mediation of the licensing authority.

By using the Bitville platform, you confirm that you have fully read, understood, and agreed to abide by these Terms & Conditions.

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