Bitville Privacy Policy — Your Data, Our Responsibility

1 Introduction & Scope

This Privacy Policy applies to all users ("you", "member") of the website and mobile application operated by the Bitville platform ("Bitville", "we", "us"). Bitville is an internationally licensed online gaming service provider.

By using our platform, you are considered to have consented to the processing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our platform.

This policy applies to Bitville 's Terms & Conditionsmust be read in conjunction with. In the event of any conflict, the Terms and Conditions shall prevail.

2 Data Collection

Bitville collects your information in two main ways — what you provide directly, and what is automatically gathered as you use the platform.

Information You Provide Directly:

• At registration: full name, date of birth, email address, mobile number, and password.
• For KYC verification: a copy of your National ID, passport, or driving licence.
• At the time of payment: your Mobile Pay or Nagad number and transaction details.
• When contacting support: your message and a description of your issue.

Automatically Collected Information:

3 Purpose of Data Use

Bitville uses your information only for specific, legitimate purposes. We never process your data unnecessarily. The key purposes for which we use your information are outlined below:

• Account Management: Your information is used to create, verify, and manage your account.
• Payment Processing: Financial information is used to securely process deposits and withdrawals.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer Service: To address your questions, complaints, and support needs.
• Legal Compliance: To meet licensing authority requirements and fulfill legal obligations.
• Service Improvement: To analyze your usage and improve your experience on the platform.
• Promotional Communications: To keep you informed about bonuses and offers, if you've given your consent (you can opt out at any time).

4 Data Sharing Policy

Bitville does not sell or commercially rent your personal information to any third party. However, information may be shared in the limited circumstances outlined below:

• Payment Providers: Payment gateways such as Mobile Pay and Nagad receive the information needed to complete transactions. This data is handled under their own privacy policies.
• Legal Authorities: Information may be disclosed when legally required by a valid court order or a request from a government authority.
• Fraud Prevention: Information about suspicious activity may be shared on a minimal basis with industry-standard fraud prevention organizations.
• Technology Partners: Trusted technology providers may process data for server operations, analytics, and security purposes — all under strict guidelines set by us.

In each of the above cases, only the minimum necessary information is shared. Bitville does not share your data with any advertisers or marketing companies.

5 Cookies & Tracking Technologies

Bitville uses cookies and similar technologies to enhance your experience on the website and app. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Essential for the platform to function correctly. This includes login sessions and security tokens. These cannot be disabled.
• Functional Cookies: Remembers your preferred language, theme, and personal settings.
• Analytics Cookies: Helps us understand which pages are most visited and how users navigate the platform.
• Security Cookies: Used to detect unauthorized access and fraudulent activity.

You can disable non-essential cookies through your browser settings. Please note that doing so may affect the functionality of certain features.

6 Data Protection Measures

Bitville has implemented industry-standard technical and organizational measures to protect your data. Our security framework operates on the following levels:

• 256-bit SSL Encryption: All data transfers on the website and app are encrypted.
• Database Encryption: Stored sensitive data is kept in encrypted form.
• Two-Factor Authentication (2FA): You have the option to enable 2FA to add an extra layer of security to your account.
• Access Controls: Bitville staff are granted access to specific data only as required for their job responsibilities.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Incident Response Plan: In the event of a data breach, we have procedures in place for rapid response and user notification.

7 Your Rights

Every member registered with Bitville has the following rights regarding their personal information:

To exercise any of these rights, email us at support@bitville.app. We will respond to your request within 30 business days. In certain cases, legal obligations may prevent the deletion of specific data, such as transaction records.

8 Children's Privacy

Bitville strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.

If we are notified that a minor has registered, the account will be closed immediately and all collected data will be deleted. If you believe a minor is using our platform, please let us know.

9 Data Retention

Bitville does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal obligations:

• Account Information: For the duration your account is active and up to 5 years after closure.
• Transaction Records: Up to 7 years, in accordance with financial regulations.
• KYC Documents: 5 years, as required by licensing regulations.
• Support Communications: Up to 3 years.
• Log Files: For security purposes, for up to 12 months.

Once the retention period expires, data is permanently and securely deleted.

10 Policy Updates

Bitville may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

You will be notified of any significant changes via your registered email or through a platform notification. Continued use of the platform after such changes constitutes your acceptance of the updated policy.

11 Contact

For any questions, concerns, or data access requests regarding this Privacy Policy, please get in touch with us:

• Email: support@bitville.app
• Live Chat: Live chat directly after logging into the platform
• Time: 24 hours, 7 days a week